Each đánh giá score is between 1-10. To lớn get the overall score that you see, we địa chỉ up all the review scores we’ve received & divide that total by the number of review scores we’ve received. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and không tính tiền Wi-Fi. Cảnh báo that guests submit their subscores và their overall scores independently, so there’s no direct link between them.
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You can đánh giá an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a nhận xét you’ve already submitted, please contact our Customer Service team.
We have people & automated systems that specialise in detecting fake reviews submitted lớn our Platform. If we find any, we delete them and, if necessary, take kích hoạt against whoever is responsible.
Anyone else who spots something suspicious can always report it to lớn our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every nhận xét we receive, whether positive or negative. However, we won’t display any đánh giá that includes or refers to (among other things):
Politically sensitive commentsPromotional content
Illegal activities
Personal or sensitive information (e.g. Emails, phone numbers or credit card info)Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
Spam and fake content
Animal cruelty
Impersonation (e.g. If the writer is claiming lớn be someone else)Any violation of our đánh giá guidelines.
To make sure nhận xét are relevant, we may only accept đánh giá that are submitted within 3 months of checking out, & we may stop showing đánh giá once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to lớn reply khổng lồ a review.
When you see multiple reviews, the most recent ones will be at the top, subject to lớn a few other factors (what language a nhận xét is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, đánh giá score, etc.).
We sometimes show external đánh giá scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines & standards for Reviews
These guidelines and standards aim khổng lồ keep the nội dung on Booking.com relevant và family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed và help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed và issues concerning Booking.com’s services should be routed to lớn our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts khổng lồ approximate profanity with creative spelling, in any language. Comments and truyền thông media that include "hate speech", discriminatory remarks, threats, sexually explicit remarks, violence, & the promotion of illegal activity are not permitted.
All content should be genuine and unique khổng lồ the guest. review are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to lớn bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure thư điện tử addresses, telephone numbers, website addresses, social truyền thông media accounts, và similar details.
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The opinions expressed in contributions are those of Booking.com customers và properties and not of Booking.com. Booking.com does not accept responsibility or liability for any nhận xét or responses. Booking.com is a distributor (without any obligation to lớn verify) & not a advertiser of these comments & responses.
By default, reviews are sorted based on the date of the reviews and on additional criteria to lớn display the most relevant reviews, including but not limited to: your language, review with text, & non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, & any implied warranties of merchantability, fitness for a particular purpose và non-infringement.
This khách sạn advertises incorrectly, hotels are not on the beach like the picture. Bad facilities và prices are expensive.
